Solutions/Voice Support Solution
The calls you miss are the jobs you lose.
You’re under a sink, on a ladder, or already on the other line. The call goes to voicemail, and the caller dials the next company on the list.
Genie picks up instead. It knows your services, your hours, and your service area because you told it, in plain English. It answers the question, works out what the job is, and hands you a lead instead of a missed call.
Keep your number. You forward calls only when nobody picks up, so your team always gets first crack at the phone.
How it works
Three steps, and it’s answering
No new phone number to advertise. No app for your crew to learn. Nothing changes about how customers reach you.
Forward your missed calls
You keep the number on your truck and your website. Your carrier forwards a call to Genie only when your line is busy or nobody answers. Setup is a short code on your phone, and we walk you through it.
Tell it about your business
What you do, what you don't, your hours, your service area, the questions you're tired of answering. Plain English in a form, no scripts to write, nothing technical. Change it any time and publish when you're ready.
Get the job, not a voicemail
Genie answers, works out what the caller needs, and captures the details that matter. You see the name, the number, the transcript, and what they wanted, instead of a thirty-second voicemail that says "call me back."
On the call
What it does on a call
It isn’t a phone tree and it isn’t a robot reading a script. It has a conversation, and it stays inside the lines you draw.
Answers what people actually ask
Hours, service area, what you charge for a diagnostic, whether you handle a particular job, how soon you can come out. You write the answers once.
Works out what the job is
It asks the questions you'd ask: what's happening, how urgent, where they are. The lead that reaches you is worth calling back.
Works with your availability
Discuss your scheduling setup with us. Availability and booking depend on the calendar integration and the rules configured for your business.
Routes urgent requests
Define which requests need a person and where they should go. Test those scenarios before launch; the receptionist is not an emergency service.
Hands you the whole conversation
Name, number, what they wanted, and the full transcript. Nothing to decipher and nothing to replay.
You change it, not us
New service, holiday hours, a number that changed. Edit it yourself and publish. It's live on the next call, and you can roll it back.
Guardrails
Set the boundaries before the first call.
Your services, escalation rules, and customer expectations define the setup. These are the conversations to have and the scenarios to test before forwarding live calls.
Define the information it can use
Configure services, coverage, and pricing information. Review answers to common questions and test how unknown questions are handed to a person.
Keep a person in the loop
AI can make mistakes. Set escalation rules, review transcripts, and refine the business information as new questions come up.
Confirm scheduling behavior
Test availability, appointment changes, and what happens when a connected calendar cannot be reached.
Make the introduction clear
Review the AI introduction and any recording notice with your team. Confirm the configuration and requirements for the locations where you operate.
Free for 14 days
Find out what you’re missing
Set up your receptionist yourself, your services, your hours, your rules, and hear it answer before it ever takes a real call. No card to start.
Rather talk it through first? Discuss your setup